JOB DECRIPTION

Position: Cargo Sales Agent - Promotion & Sales

Mission: Participate in sales and after-sales activities with the TAP Air Cargo sales network to ensure the logistical delivery of services in line with targets, policies, and procedures of the airline.

Brief Job Description:

Coordinate sales activities through regular visits to cargo agents in northern Italy, providing initial assistance and information, understanding, and meeting their needs. Offer win-win intermodal solutions to acquire the shipment. Use of cargo intelligence tools to monitor the market area, drive sales, and retain customers. Following up on shipments and providing after-sales support.

Collaborate with operational and commercial teams in Italy and abroad, reporting directly to the Cargo Manager.

Key Responsibilities:

• Schedule sales activities through regular visits to northern Italy cargo agents for commercial contacts and general support.
• Conduct inside sales activities via email, phone and call.
• Pursue and secure business in line with business objectives.
• Identify customer needs and provide solutions.
• Communicate significant trends, rate changes, routes, cargo regulations, and customs matters.
• Implement market pricing policies, including special rate negotiations with customers.
• Analyze market statistical information to follow up and pursue business targets.
• Identify and establish business contacts with potential customers.
• Ensure customer relationship management tools are updated on time.
• Verify Awbs
• Cooperate with operational team supervising and instructing handling agents

Who We Are Looking For:

• Strong negotiator with a hunter mindset, excellent interpersonal skills, and readiness to work in the field and meet clients.
• Ability to handle multiple vertical and horizontal stakeholders with multicultural backgrounds.
• Proven track record of success in winning and developing key customers.
• Ability to think outside the box and deliver innovative solutions.
• Flexibility while maintaining accuracy under stressful situations.
• Strong communication skills and commercial sense.
• Proactive, driven, and willing to go the extra mile for customers.
• Proficient in CargoSpot and Microsoft Office tools.
• Knowledge of commercial contracts and finance-related processes.
• Native/proficient Italian speaker with full business fluency in English.
• Willingness to travel locally for client meetings and a valid driving license.

About You:

• University degree (preferable).
• Good knowledge of air cargo with at least 2-3 years of experience in sales or operations.
• Native Italian speaker with fluent English for business interactions.
• PC literate with strong knowledge of MS Office.
• Excellent relationship-building and communication skills.
• Flexible and able to work independently.
• Problem-solving skills and efficiency-oriented mindset.
• Demonstrated skills in influencing and effective communication.
• Proficiency in corporate sales and negotiation techniques.
• Ability to thrive in a cross-functional team environment.