About TAP Air Portugal

TAP Air Portugal is the leading airline of Portugal, connecting the world to and from Lisbon and beyond. As a pioneer in adopting IATA’s New Distribution Capability (NDC), TAP is committed to delivering innovative, customer-focused solutions to our travel partners worldwide.

We are looking for a highly organized, proactive, and technically minded professional to lead the onboarding, implementation, and ongoing management of our NDC partners. This is a key role in strengthening our digital distribution strategy and ensuring smooth, value-driven collaboration with agencies, aggregators, and other industry stakeholders.

Key Responsibilities

NDC Partner Implementation & Onboarding

• Scope and lead the technical and operational onboarding of new NDC partners.
• Design, maintain, and execute the Partner Onboarding Process, ensuring timely and smooth integration.
• Coordinate and be responsible for configuring the project in collaboration with internal IT, commercial, and operations teams

Partner Certification & Quality Assurance

• Lead the NDC Partner Certification process, ensuring compliance with TAP and IATA standards.
• Manage and monitor partner performance, addressing technical or process-related issues proactively.

Technical Account Management

• Act as the primary Technical Account Manager for NDC partners, maintaining strong relationships, driving NDC adoption and ensuring high satisfaction.
• Serve as the primary subject-matter expert and point of contact for all technical, operational, and functional NDC related queries

Communication & Support

• Manage communications to travel agencies via TAP’s dedicated partner platform.
• Respond to queries and issues through the NDC Help Center, ensuring timely and accurate responses.
• Support the operation as a cross-functional resource collaborating with IT, Sales, Operations, Marketing, and external stakeholders on NDC topics.

Industry Standards & Compliance

• Maintain TAP’s IATA NDC Certification status, coordinating updates and renewals.
• Ensure adherence to NDC schema releases and industry best practices.

 Product Development & Innovation

• Contribute to the ongoing development and enhancement of TAP’s NDC product offering.
• Identify opportunities for process automation, new functionalities, and improved user experience.

Requirements

Education & Experience:

• Bachelor’s degree in Business, Aviation, IT, or related field (Master’s degree a plus).
• Minimum 3–5 years of experience in airline distribution, travel technology, or similar environment.

Technical Skills:

• Understanding of airline distribution models and NDC standards.
• Familiarity with XML, JSON, API integrations, and airline reservation systems is a plus.
• An understanding of airline reservation systems (e.g. Amadeus, Sabre, Travelport), online travel agencies (OTAs), and aggregator platforms, including how they interact with NDC channels.
• Proficiency with project management tools, particularly Jira.

Soft Skills:

• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with a proactive problem-solving approach.
• Ability to work in a fast-paced, cross-functional environment.
• Fluency in English

What We Offer

Benefits That Take You Further

At our company, we believe that caring for our team is just as important as caring for our passengers. That’s why we offer a range of benefits designed to ensure you feel valued and supported, both inside and outside the workplace.

• Health and life insurance — providing protection for you and your family.
• On-site canteen — tasty and balanced meals, without leaving the comfort of the office.
• Travel privileges in accordance with the applicable policy — because we believe those who work with us deserve to explore the world.
• Exclusive partnerships — special discounts to help you enjoy unique experiences.
• Career development and continuous training plan — we invest in your future, offering real opportunities for progression and learning programmes that support you at every stage of your professional journey.